Novar was a FTSE 250 international group with a
turnover of £1.6bn and c. 14,000 employees.

Keith was initially recruited to develop a set of improved
processes across a range of business activities for its UK
Shared Service Centre (SSC). He was then retained to
help resolve complex issues in the P2P cycle.

Key achievements
Implemented standard processes for the SSC that
were assessed as best practice by Deloitte
Improved workflow to gain acceptance of new
processes by key stakeholders
Delivered prototype electronic solution for
automated processing of P2P transactions
at the SSC